This week, customers dined in lunch and dinner. We also experience no customers at all when its 2:00pm or 3:00pm. If there were no customers, I wiped plates and utensils and set-up tables. We also have a little chat with the staffs.
When its peak time, all of the tables were seated and if one will be vacant, there was another customer to fill in. We were all busy during peak hours. The restaurant was full of customers and other customers came inside the restaurant to take-out foods especially dimsum which makes us so much busy. I always put in my mind that customers were always served first so when customer arrived and I was wiping tables or plates, I will set aside what I’m doing and face the customers by giving menu and hot tea then taking orders.
I noticed this week that mostly of the customer were hot-tempered. They always complain if their order doesn’t served yet and also the take-outs of dimsum because dimsum need to steam before packing it. So I need to I need to tell them that their orders were still cooking. Every one of us needs a long patience when customers complain because there was a saying which states that customer is always right.
I also improved on how I bus-out plates, utensils and glasses. I can now carry 2-3 plates with utensils and even tea cups or soup/sauce bowls with one hand. I always practice it when I bus-out so that I will finish in busing-out immediately when customer arrives in the table.
I can now carry 4 levels of bamboo steamers with one hand. Bamboo steamers are where the dimsum placed at. Also I can serve noodles or congee with both hands. I can carry two cups of plain rice on one hand and another one cup on the other hand.
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